Privacy Policy

MANUS Business Services, owned by Jelena Madunić, sets out in this Privacy Policy the manner in which personal data is collected, stored and used.


In our business, we process certain personal data, which is why we have adopted this Privacy Policy, which applies to the processing of data obtained through our website (www.manuscript.hr; hereinafter referred to as the Website), but also through regular business operations. In addition, this Policy describes the basis and purpose of such processing and the rights of the data subjects.

All terms used in this text are defined in the same way as they are defined in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; hereinafter referred to as the GDPR).

Please read this Policy carefully to learn how we collect, process, protect or otherwise use your personal information.

Data Controller
The website of the MANUS trade, with its registered office at Tijardovićeva 26 (Split, Croatia), trade registration number: 92446825 (hereinafter: Data Controller, i.e. we, ours, etc.), uses only the most necessary, i.e. necessary cookies necessary for the proper operation of our website. Choosing the option to reject cookies may significantly affect the functionality of the website in terms of your user experience.

Contact: jelena.madunic@gmail.com

Who is a data subject?
A data subject is any identifiable natural person, i.e. a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

In the context of the Controller’s business operations via the Website, a data subject could primarily be:

  • any person who uses the contact form on the Website.
  • any visitor to the Website.

In the context of regular business operations, a data subject may be our client (existing or potential), our suppliers and business partners, our employees and job candidates.

How do we collect data?
We generally collect your personal data when you provide it to us. This may occur in the following situations:

  • automatically via our Internet servers or by using “cookies”.
  • By using/visiting this Website.

by filling in and submitting a contact form on the Website.
We ensure that we only collect data that is absolutely necessary for the performance of contractual and legal obligations, or for the quality and efficient provision of our services. The data we collect may be (depending on the circumstances). Data we collect through cookie functionality:

  • name and surname.
  • email.
  • data you send us in the contact form.

Why do we process data?
We process data primarily to fulfill contractual and legal obligations in relation to the activity we are engaged in. Specifically, we need this data in order to be able to effectively manage your inquiries, or to contact you back. It is not excluded that we may be contacted with requests by official bodies that, within the scope of their powers, have the right to access documentation that may contain personal data. In relation to our Website, we need the data we collect to personalize your user experience and generally improve our Website. We do not make decisions based on automated data processing.

What is the legal basis for processing?
The legal basis for processing depends on the circumstances of the case, and below we provide an overview of common situations:

  • If you are a buyer (or potential buyer), the basis for processing personal data is the performance of a contract (or the performance of pre-contractual actions) to which you are (or will potentially be) a party, i.e. the purchase and sale of goods or the performance of a service.
  • If you contact us using our contact form on the Website (or otherwise) with inquiries related to an order, the basis for processing personal data is the performance of a contract to which you are a party.
  • If you contact us using our contact form on the Website (or otherwise) to file a complaint, the processing is necessary to comply with our legal obligations, primarily the applicable provisions of the Consumer Protection Act if you are a consumer.
  • Data processing on the Website via cookies is based on your consent as a visitor (with the exception of so-called functional cookies without which the Website cannot function properly).

Who do we share your data with?
Our main goal is not to share your data, or to share it with the minimum number of subjects, and only if there are justified circumstances for this (usually a contractual or legal obligation). We make sure that we always share only the minimum of absolutely necessary personal data.

In such circumstances – that is, if there is a necessary need for the above – we share data with:

  • subcontractors/suppliers for the purpose of performing operational activities (issuing and processing offers, invoices and payment systems, etc.).
  • tax/legal/accounting advisors (with the prerequisite that they are bound by professional secrecy, contractual confidentiality clauses, etc.).
  • competent authorities – if required by applicable local or European legislation.

We do not forward data to third countries, or outside the borders of the Republic of Croatia. If such a need arises, the data will not be transferred before we are satisfied that appropriate protective measures and standards are in place.

How long do we keep personal data?
Of course, we aim to process your data only for as long as necessary, and then permanently delete/destroy it, however, some data are required by law to be kept for a longer period. We must certainly process your data at least as long as the statute of limitations for your claims that you may have in the event of dissatisfaction with the service or goods. If there are legal or other proceedings to which you are a party, your data will be processed for as long as these proceedings last.

When data is processed for accounting purposes, or is contained in an accounting document such as an invoice, it is stored for at least 11 years, all in accordance with legal regulations on accounting. The controller keeps records of the processing of personal data, which describe in detail how long the data is processed.

Protecting Your Information
To protect the personal information you submit through this Website, we use physical, technical, and organizational security measures. We continually upgrade and test our security technology. We limit access to your personal information to only those employees who need to know that information to provide you with certain benefits or services. In addition, we educate ourselves about the importance of data confidentiality and maintaining the privacy and security of your information.

Rights of Individuals
Please direct all inquiries for the purpose of exercising your rights (related to personal data, including cookies) to jelena.madunic@gmail.com, and we will comply with your request free of charge. We will respond to your inquiries and requests within 30 days. If for some reason we cannot fulfill your request, we will send you an explanation of why we could not comply with it.

Subject to the prerequisites contained in the GDPR, you have a number of rights that we describe below:

  • If you want to know whether we hold and process your personal data (and what data it is and what we do with it), or if you want to access the personal data we hold about you, please contact us at jelena.madunic@gmail.com (right of access).
  • You have the right to have the personal data we hold about you corrected if it is inaccurate or needs to be updated.
  • Under certain circumstances, with certain exceptions, you can request that we erase your data or stop processing it. Please note that deletion may prevent us from providing certain services or reduce their quality (e.g. if you decide to delete your account, you will have to re-enter the data with each new order). We must process certain data for a certain period of time, either due to legal obligations or contractual obligations. You can ask us to stop using your personal data for direct marketing purposes.
  • You also have the right to restrict processing if some of the processed data is inaccurate, but at the same time you do not want the data to be deleted but to limit its use, or if we no longer need the data for the intended purposes, but you want to keep it for your own legitimate needs (i.e. to establish, exercise or defend legal claims).
  • In addition to the right to access, you may also exercise the right to data portability. This means that we transmit your data to you in a structured, commonly used machine-readable format, if we process this data on the basis of your consent, which you can withdraw, or for the performance of our contract and if the processing is carried out by automated means.
  • You have the right to object (among other things) if we process your data for the performance of tasks carried out in the public interest or in the exercise of official authority or if we rely on our legitimate interests when processing them.
  • If the processing is based on your consent, you can withdraw it at any time. The withdrawal of your consent will only have effects for future processing. Processing carried out before the withdrawal of consent remains valid.
  • If you are not satisfied with our response to your inquiry, or if you have not received a response within 30 days of submitting your request, you have the right to complain to the supervisory authority, i.e. the Personal Data Protection Agency. The request for determination of a violation of rights shall be submitted to the Agency (i) in person (orally on the record), or (ii) in writing to the address: Personal Data Protection Agency, Selska cesta 136, 10 000 Zagreb, or (iii) by filling out the online form on the Agency’s website (www.azop.hr), or (iv) by e-mail: azop@azop.hr, or (v) by fax to the number: 01/ 46-090-99.

Please note that we have the right, if your requests are manifestly unfounded (even if there is only one) or excessive, in particular due to their frequent repetition: (a) to charge a reasonable fee taking into account the administrative costs of providing the information or notification or acting on the request; or (b) to refuse to act on the request.